Terms and Conditions

Terms & Conditions
Thank you for choosing to book with Sneeuberg Nature Reserve self-catering accommodation.
We look forward to welcoming you. By making this booking you are entering an agreement with
us. Please read our terms and conditions of booking below.

Self-catering Accommodation
Karoo Cottage
Gordonville Cottage
The Poplars

The rates for accommodation will be in accordance with your Booking Confirmation.
Minimum stay
Our minimum stay is 2 nights, unless otherwise confirmed by management.

Booking Policy
When making a booking at Sneeuberg Nature Reserve self-catering accommodation, your
booking will be secured by the deposit that you pay on reservation which is 50% of you total
accommodation and the balance 30days prior to your arrival date.

Methods of payment
• Electronic bank transfer
• Credit Card link

Cancellation Policy
In the event of any reservation being cancelled, the following cancellation fees will be charged:
Cancellation 30 + days prior to arrival: 5% of total accommodation
Cancellation 30 -16 days prior to arrival: 25% of total accommodation
Cancellation 15 -8 days prior to arrival: 50% of total accommodation
Cancellation 7 days or less prior to arrival: 100% of total accommodation.

Your accommodation will be available to you from 14H00 on the day of arrival, unless otherwise
arranged. We may not be able to accommodate you if you arrive earlier than the agreed time as
we might be busy preparing your accommodation, however please check with us should you
require early arrival arrangement.

Late arrival procedure
Please ensure that you check in after 14H00 and contact us no later than 18H00 to let us know
if you will be arriving late. Failure to notify us may result in the unit being re-let or the full cost of
the unit being charged.

Please be ready to leave the accommodation by 10H00 on the day of departure, unless
otherwise arranged.

Regulatory compliance
The Right of Admission will apply.

Damages and breakages
We put our property in your care for the duration of your stay and we shall deliver it to you clean
and in full working order on arrival, but request you to protect our assets and report any damages.
We kindly request you to respect our property and the use of equipment and utensils. If you need
assistance to operate the appliances, please contact the management.
Special care should be taken not to drag heavy items such as suite cases or boxes over the
floors. These are high value items and expensive to repair.
Please take care when staying in our property. You are responsible and liable for any breakages
or damages, which you cause, to the accommodation or its contents. All we ask is that you report
any incidents as they occur. We do not normally charge for minor breakages, but we may send
you an invoice for repair or making good if the damage or breakage is significant, and we may
make an additional charge of R250 if you did not report this.

The amenities and facilities provided by the Sneeuberg Nature Reserve have been designed with
your enjoyment in mind. However, the owners, management, staff and agents hereby stipulate that they are unable to accept any liability, loss or damage of any nature whatsoever, whether arising from negligence or
from any other cause of whatever nature, which is suffered by any person who enters the
premises or by the dependents or principals of such person.
Entry and all activities occur absolutely at own risk. The owners, management, staff and agents
are released and indemnified against any and all claims of whatever nature.

Privacy policy
Any data collected during the course of this booking will be stored on our computer(s). With your
permission we may from time to time contact you about promotions and offers. We will not share
your details with any third party.

Should you find that appliances or utensils are not working properly or for that matter any other
complaints, please report it soonest to the management for rectification immediately as we are
on duty 24/7 and would prefer to deal with issues or complaints sooner rather than later.

Pets are welcome by prior arrangement only

This is a non-smoking establishment; it is classed as a public place and it is therefore illegal to
smoke inside the unit. We respectfully ask for your cooperation and consideration in this matter
at all times. Smoking is allowed outside on the stoop/patios or any open area on the premises.

A warm welcome awaits you at Sneeuberg Nature Reserve self-catering accommodation and we
shall attempt to make your stay a memorable and unforgettable experience.